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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend?
A. Microsoft Parature
B. the Engagement Hub
C. the interactive service hub
D. the Integrated Desktop Agent
Answer: D
Your Dynamics CRM organization uses the interactive service hub. You need to identify which security role must be assigned to you before you can create a new interactive dashboard. What are two possible security roles that will achieve the goal? Each correct answer presents a complete solution.
A. Activity Feeds
B. System Administrator
C. System Customizer
D. Customer Service Manager
Answer: C
Your team uses the Dynamics CRM knowledge base You do not use the interactive service hub.
You need to search for an article in the knowledge base.
From which two types of records can you search for the article? Each correct answer presents a complete solution.
A. Phone call
B. Email
C. Case
D. Queue Item
Answer: B
You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked. What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.
A. forms
B. action calls
C. scriptlets
D. Window navigation rules
Answer: AB
You plan to create a service activity.
You need to identify which resources can be added to the service activity.
What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,
A. a user
B. a territory
C. a business unit
D. a facility
Answer: A
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Related Exams:
MB2-710 Microsoft Dynamics CRM 2016 Online Deployment
MB2-713 Microsoft Dynamics CRM 2016 Sales